Your Complete Client Onboarding Guide
Everything you need to know before, during, and after taking delivery of a DriveOn vehicle. We've created this transparent guide to ensure a smooth, hassle-free rental experience from start to finish.
Free to download · No obligation · Updated 2026
What's Inside the Guide
10 sections covering everything from application to end of contract
Choosing Your Vehicle
Browse our full fleet of cars and vans. Filter by type, budget and contract length.
Completing Your Application
Personal or business application — we consider all credit histories.
Your £500 Reservation Deposit
A non-refundable deposit secures your vehicle and is credited against your first payment.
Insurance Requirements
You must arrange fully comprehensive cover before delivery. We'll guide you through what we need.
Signing Your Rental Agreement
We use 89-day rolling agreements — the industry standard. A 12-month contract = just over 4 agreements.
Vehicle Delivery
We deliver nationwide direct to your door. Delivery is charged at £1.50 per mile exc VAT from Shrewsbury.
Your Payment Schedule
Payments are due on the agreed date each period. Late payments incur a daily fee — see your agreement.
Servicing & Maintenance
Servicing is your responsibility at 10,000 miles or 12 months — whichever comes first. Main dealer only.
Damage, PCNs & Responsibilities
Maximum 3 PCNs per contract. Report any damage immediately. Don't arrange repairs without our approval.
Support & End of Contract
We're here throughout your contract. We'll contact you ahead of end-of-term to arrange a smooth collection.
Your Journey with DriveOn
From first enquiry to driving away — here's what to expect
Browse & Choose
Find your vehicle on our website
Apply Online
Personal or business — all credit considered
Sign & Deposit
VOF signed, £500 deposit paid
Confirm & Insure
Balance paid, insurance arranged
Vehicle Delivered
Straight to your door, nationwide
You're on the Road
Support from us throughout your contract
Frequently Asked Questions
Answers to the most common onboarding questions
Ready to Get Started?
Download the full Client Onboarding Guide for a complete walkthrough of the DriveOn process — or jump straight in and apply today.
Vehicles Available Right Now
All contracts include nationwide delivery · 6–24 month terms · All credit considered
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